Returns & Exchanges
Returns & Exchanges
We hope you love your Plum + Sparrow purchase as much as we loved creating it for you. However, we understand that sometimes things don’t work out quite as planned.
Perfectly Imperfect and Last Chance items are NOT returnable
If you wish to return an item, we kindly ask that it be shipped back to our warehouse within 14 days of delivery. Due to the nature of our handcrafted products, we are unable to make exceptions to this return window. We encourage you to open and inspect your order as soon as it arrives.
To initiate a return, please email us at info@plumandsparrow.com and include the following:
- Your order number
- The reason for your return
- Your return shipment tracking information
- Whether you would prefer an exchange, store credit, or refund
Please note: Both your return shipment and your email containing the tracking information must be completed within 14 days of your original delivery date. Returns shipped or reported outside of this window will not be eligible for an exchange, store credit, or refund.
Providing these details helps our small team process your return as smoothly and efficiently as possible.
If returning using REDO click here.
Return Shipping
As a small business, we’re unable to offer complimentary return shipping or prepaid return labels. Return shipping costs are the responsibility of the customer. We truly appreciate your understanding as we work to keep our products thoughtfully made and fairly priced.
Return Conditions
To be eligible for a return, all items must be in their original packaging and in new, unused condition. Mattresses, pads, linens, and cushions must remain unused and sealed in their original packaging.
Once your return arrives at our warehouse, our team will carefully inspect the item before processing an exchange, store credit, or refund for the purchase price.
Applicable sales taxes will be refunded in accordance with local laws (Continental USA only).
Shipping Fees & Refunds
Original shipping costs are nonrefundable, and actual shipping expenses will be deducted from your refund or store credit. This applies to all orders, including those placed using promotional codes, discounts, or special offers.
Orders returned to us due to an incorrect or undeliverable address will be refunded minus the actual shipping expenses incurred. Please note that undeliverable packages may result in additional shipping charges, as carriers typically charge for both the original shipment and its return.
A Few Things to Keep in Mind
Plum + Sparrow reserves the right to decline returns or exchanges for items that are opened and/or no longer in new condition due to use, damage, or improper handling. If an item does not meet our return requirements, additional shipping charges will apply should you wish to have it returned to you.
We’re Here to Help
We’re a small team with a big heart, and we’re always happy to help however we can. Our customer care team will respond to all emails within 1-2 business days.
Thank you for your kindness, patience, and for supporting Plum + Sparrow. Every order means so much to our little business, and we’re truly grateful you’re here.
**** We do not accept returns due to business closure Dec 24th - Jan 4th - do not send returns during this time. Returns need to be delivered prior to Dec 24 or after Jan 4th - check delivery date before shipping return. ****